CBK Beauty Terms of Service

Effective date: 4 August 2026 Last updated: 19 August 2026

1. About these Terms

These Terms of Service ("Terms") are a legal agreement between you and CBK Beauty, trading as COLOURSBYK ("CBK Beauty", "we", "us", or "our"). They govern your access to and use of our mobile applications, websites, booking and waitlist features, online shop, payment and delivery features, loyalty and promotional programmes, customer support, and related services (collectively, the "Services").

Our contact details are in section 24.

By creating an account, making a booking or purchase, or otherwise using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

If you use a specific promotion, payment method, or third-party feature, additional terms shown with that feature may apply. If there is a conflict, the more specific terms apply to that feature, but nothing in these Terms excludes a right that cannot lawfully be excluded.

2. Eligibility and authority

You must be at least 18 years old and legally able to enter into a contract to hold an independent account or transact through the Services. A person under 18 may receive a service only where lawful and arranged with the involvement and consent of a parent or legal guardian, who accepts responsibility for the booking and payment.

If you use the Services for another person or organisation, you confirm that you have authority to provide their details and bind the organisation where applicable.

3. Accounts and security

You agree to:

• provide accurate, current, and complete account and transaction information;
• keep your password, device, payment authentication codes, and account secure;
• use only your own account and not impersonate another person;
• notify us promptly at coloursbyk@gmail.com if you suspect unauthorised access; and
• keep your contact details current so we can send operational notices.

You are responsible for activity through your account to the extent permitted by law. We may require email verification, recent re-authentication, or additional checks before sensitive actions. Google or Apple sign-in is subject to the provider's terms, and linking a provider does not transfer ownership of an existing CBK Beauty account.

We may reject a registration, require correction of information, or suspend access where reasonably necessary for security, fraud prevention, legal compliance, or enforcement of these Terms.

4. The Services

The Services may allow you to:

• browse salon or beauty services, available staff, products, prices, and time slots;
• create, manage, reschedule, or cancel appointments and waitlist requests;
• pay a booking deposit, full booking amount, balance, or product-order amount;
• purchase products for delivery to an eligible address;
• receive receipts and transaction updates;
• earn, claim, reserve, or redeem eligible loyalty or campaign rewards;
• receive service, booking, payment, order, delivery, and promotional notifications; and
• submit support requests, permitted attachments, feedback, or ratings.

Features may vary by location, platform, account status, inventory, staff availability, feature rollout, and technical configuration. A displayed time slot, product, reward, or price is not guaranteed until the Services confirm the relevant booking, order, or redemption.

5. Bookings and waitlists

When you submit a booking, you are requesting the selected services, staff member (if applicable), date, and time at the displayed price. A booking is accepted when the Services issue a booking reference and show the booking as confirmed or when any required deposit is successfully paid within the stated payment window. A pending booking may expire or be cancelled if its required payment is not completed in time.

You must review booking details before confirming and arrive on time. Service duration and end times are estimates and can vary based on the service, consultation, customer needs, or delays. We may reasonably adjust staff assignment while preserving the booked service, or contact you about a material change.

A waitlist request is not a confirmed appointment. If a slot becomes available, we may offer it subject to availability and a limited acceptance or payment window. Failure to act within that window may cause the offer to expire and the slot to be offered to someone else.

6. Deposits, cancellation, rescheduling, and no-shows

Some bookings require a fixed or percentage deposit. Before payment, the Services will show the required amount and the applicable advance-notice or "grace" period. Those terms are recorded with the booking and continue to apply even if our general deposit policy later changes.

Unless a different rule is displayed before confirmation:

• booking deposits are non-refundable and will not be returned in cash or to the original payment method unless CBK Beauty confirms otherwise in exceptional circumstances;
• you may cancel or reschedule through the app only before the booking's stated cutoff;
• the rescheduling cutoff is measured by the time remaining before the appointment begins, not by how much time has passed since you made the booking or paid the deposit, so you do not need to wait after paying before requesting an eligible reschedule;
• when you reschedule within the permitted time, the deposit already paid is transferred to the rescheduled appointment and applied toward that booking, subject to appointment availability and payment of any additional amount resulting from the change;
• when a paid deposit secured the booking and you cancel on time, the deposit is normally issued as CBK Beauty account credit rather than returned in cash or to the original payment method;
• cancellation or rescheduling within the stated cutoff may be unavailable through the app and requires contacting support, without any guarantee that a change can be accommodated;
• a late cancellation or no-show may result in forfeiture of the deposit; and
• any unpaid balance and approved add-on services are due as shown in the Services or at the salon.

Account credit is non-transferable, has no cash value, and may be subject to reasonable use or expiry terms disclosed when issued. If we cancel a booking and cannot provide a reasonable alternative, we may offer a transfer, account credit, or refund, depending on the circumstances and the cancellation terms shown to you.

7. Service suitability and customer responsibilities

Beauty and salon services may not be suitable for every person. Before the service begins, tell the attending professional about relevant allergies, sensitivities, injuries, pregnancy, medications, medical conditions, prior adverse reactions, or accessibility needs. Do not proceed if you do not understand the service or its material risks.

CBK Beauty may decline, stop, adapt, or postpone a service where reasonably necessary for safety, professional standards, suspected contraindications, abusive conduct, or inadequate information. Unless expressly stated, the Services and service descriptions are not medical advice and do not diagnose or treat a medical condition. Seek advice from an appropriately qualified health professional where needed.

Results vary between individuals. Images, colour displays, descriptions, and examples are illustrative and are not a guarantee of an identical outcome.

8. Product orders

Product listings are invitations to place an order. Your order is accepted only when payment succeeds and we issue an order confirmation. We may reject or cancel an order before fulfilment for stock errors, obvious pricing mistakes, suspected fraud, delivery limitations, legal restrictions, or another reasonable operational reason. If we cancel a paid order, we will provide the refund or other remedy required by law.

Product images and colours may vary by screen and packaging may change. You must follow label instructions, ingredient warnings, patch-test guidance, storage conditions, and expiry information. Stop using a product and seek appropriate advice if you experience an adverse reaction.

We may limit quantities and reserve stock only for the payment window stated at checkout. Stock reserved for an unpaid order is released when that window expires.

9. Prices, fees, and taxes

Prices are shown in the currency displayed, ordinarily Ghana cedis (GHS), and may include or exclude taxes as stated at checkout. Delivery fees, discounts, deposits, and the total payable are shown before you authorise payment. A delivery estimate may depend on the destination coordinates or address you provide.

We may change future prices at any time. A confirmed booking or paid order retains its recorded price except where you request an add-on or change, a manifest pricing error is obvious, or applicable law allows a correction. Add-ons and final booking balances are charged at the price disclosed and accepted when added or settled.

10. Payments

Payments are processed by Paystack and relevant banks, card networks, mobile-money operators, or other payment-method providers. Their terms and privacy notices also apply. We do not control a provider's authentication steps, network availability, limits, fees, reversals, or processing time.

You authorise the payment provider to charge the selected method for the amount shown. You must use a payment method you are authorised to use. A pending provider screen or debit alert does not by itself mean we received payment; our transaction record is confirmed after provider verification. If you are charged but do not receive confirmation, contact support with the CBK Beauty reference and provider transaction reference. Never send us a PIN, password, one-time code, full card number, or card security code.

We may correct duplicate or erroneous transactions and cooperate with payment disputes, reversals, and lawful fraud investigations. Initiating an improper chargeback after receiving the service or goods does not remove your payment obligation and may result in account restrictions, without limiting a genuine dispute right.

11. Delivery

You are responsible for providing an accurate, accessible delivery address, recipient name and phone number, GhanaPostGPS code or other requested location details, and any material delivery instructions. If you use device location, verify the resolved address before checkout.

Delivery dates and times are estimates unless we expressly guarantee them. Delays may result from traffic, weather, provider outages, incorrect address information, inability to contact the recipient, or events outside reasonable control. Risk and title pass as provided by applicable law.

The recipient may be asked to provide reasonable confirmation of delivery. Additional charges caused by an incorrect address, failed delivery, or requested redirection will be disclosed before being charged where practicable and are subject to applicable law.

12. Order cancellation, returns, and refunds

You may request cancellation through the available order control or customer support. A cancellation request is not guaranteed after processing or dispatch has begun. The order status shown in the Services confirms whether cancellation was accepted.

If goods are damaged, defective, materially different from the description, incomplete, or not delivered, contact us promptly at coloursbyk@gmail.com with the order reference and reasonable evidence. We will assess the issue and provide repair, replacement, redelivery, credit, or refund as required by applicable law.

For a change-of-mind return, contact us before returning anything. Eligibility may depend on the product, condition, seal, hygiene and safety considerations, time since delivery, and terms disclosed at purchase. Unless required by law, opened, used, personalised, perishable, or hygiene-sensitive products may not be eligible for a change-of-mind return.

Do not send an item back without return instructions. Approved refunds are made using the original payment route where reasonably possible and may take additional time to appear because of payment-provider processing.

This section does not limit any mandatory right under Ghanaian consumer or electronic-transactions law.

13. Loyalty, discounts, referrals, and promotions

Rewards and offers are subject to the eligibility, validity, product or service scope, redemption, and expiry terms shown with them. Unless expressly stated:

• they are personal, non-transferable, not redeemable for cash, and limited to one use per eligible transaction;
• they cannot be combined, copied, sold, or exchanged;
• a reservation may expire if checkout or payment is not completed in time;
• a return, refund, cancellation, reversal, or corrected qualifying event may reverse related points, rewards, or discounts; and
• suspected error, abuse, duplicate account use, manipulation, or fraud may result in withholding or reversal after reasonable review.

We may amend or end a programme prospectively, but will not arbitrarily remove a reward already validly earned and protected under its published terms. Taxes associated with a reward are the recipient's responsibility where applicable.

14. Notifications and communications

You agree that we may send messages needed to operate the Services, including verification, security, booking, waitlist, payment, receipt, order, delivery, cancellation, and support notices. You cannot opt out of strictly operational messages while using the related feature.

We send direct marketing only with the consent required by law. You may withdraw marketing consent at any time through app settings, an unsubscribe control, or by contacting us. Your network provider's data or messaging charges may apply.

15. Support content and attachments

Support messages must be relevant, accurate, and lawful. Do not upload malicious files or unnecessary passwords, payment credentials, government identifiers, health records, or third-party confidential information. Permitted attachments may be type- and size-limited, validated, scanned, quarantined, or rejected for security.

Support guidance does not amend a confirmed transaction unless an authorised CBK Beauty representative clearly says so. Keep your booking, order, payment, and support references for follow-up.

16. Acceptable use

You must not:

• use the Services unlawfully, fraudulently, deceptively, or to harm another person;
• impersonate another person or provide data you are not authorised to provide;
• interfere with security, access controls, rate limits, availability, or another user's access;
• probe, scan, reverse engineer, scrape, copy, or access the Services through unauthorised automated means, except to the extent a restriction is prohibited by law;
• introduce malware, abusive traffic, or harmful content;
• misuse promotions, referrals, refunds, chargebacks, appointments, inventory, reviews, or support channels;
• infringe intellectual-property, privacy, confidentiality, or other rights; or
• threaten, harass, discriminate against, or abuse customers, staff, delivery personnel, or service providers.

We may investigate suspected misuse and preserve or disclose information as described in the Privacy Policy and permitted by law.

17. Our content and intellectual property

The Services, software, designs, text, graphics, logos, product and service catalogues, and other CBK Beauty content are owned by us or our licensors and protected by applicable law. Subject to these Terms, we grant you a limited, personal, revocable, non-exclusive, non-transferable licence to use the Services for their intended consumer purposes.

No licence is granted to use CBK Beauty names, marks, source code, or content for commercial exploitation. Third-party names and marks belong to their respective owners.

If you send feedback or suggestions, you allow us to use them without restriction or payment, but this does not transfer ownership of personal data or content protected by your rights.

18. Service availability and changes

We aim to provide reliable Services but do not promise uninterrupted or error-free operation. Maintenance, security events, network failures, third-party outages, staff availability, stock, or circumstances outside our reasonable control may affect access.

We may add, modify, suspend, or discontinue a feature. Where a change materially affects an accepted paid transaction, we will honour the transaction, offer a reasonable alternative, or provide the remedy required by law. Features identified as beta or limited release may change or end with shorter notice.

19. Third-party services

Paystack, Google, Apple, mapping providers, mobile-money operators, delivery providers, and other third parties provide services under their own terms. We are responsible for choosing and managing our contracted providers as required by law, but we are not responsible for an independent third party's service or content to the extent the issue is outside our reasonable control.

Links do not imply endorsement. Review third-party terms before using their services.

20. Disclaimers

The Services and content are provided on an "as available" basis. To the maximum extent permitted by law, we do not make warranties beyond those expressly stated in these Terms or required by law, including implied warranties of uninterrupted availability or fitness for an undisclosed purpose.

We do not exclude warranties, guarantees, remedies, or duties that cannot lawfully be excluded. Nothing in these Terms excludes responsibility for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, breach of statutory consumer rights, or any other liability that the law does not allow us to exclude or limit.

21. Limitation of liability

To the maximum extent permitted by law, neither party is liable to the other for indirect or consequential loss that was not reasonably foreseeable when the relevant transaction was made.

Subject to liabilities that cannot be limited, our aggregate liability arising from a specific booking or product order will not exceed the amount you paid to us for that booking or order.

These limits do not reduce your right to receive goods, services, refunds, or other remedies required by applicable consumer law.

22. Suspension, termination, and account deletion

You may stop using the Services at any time and eligible customers may delete their account through the app. Our Privacy Policy explains what deletion removes and what records we retain for legal, accounting, security, dispute, and transaction-history purposes.

We may restrict or suspend an account or transaction where reasonably necessary to investigate fraud, protect users or systems, comply with law, respond to payment risk, or address a material breach. We may terminate access for a serious or repeated breach after notice where reasonable, unless urgent action is needed.

Termination does not cancel accrued payment obligations, accepted transactions, dispute rights, or provisions that by nature should continue, including intellectual property, retained transaction records, disclaimers, liability limits, and dispute terms.

23. Changes, governing law, and disputes

We may update these Terms for changes in law, the Services, providers, risks, or business practices. We will post the updated Terms with a new "Last updated" date. For a material change, we will give reasonable additional notice and request acceptance where required. Changes apply prospectively unless law requires otherwise.

These Terms and non-contractual matters connected with them are governed by the laws of the Republic of Ghana, without limiting any mandatory protection that applies to you.

Before starting formal proceedings, you and CBK Beauty agree to try in good faith to resolve the dispute by written notice and discussion for at least 14 days. Send a notice to coloursbyk@gmail.com, describing the issue and requested resolution. This does not prevent either party from seeking urgent relief, using an applicable chargeback or regulator process, or exercising a right that cannot be restricted.

If any provision is held invalid or unenforceable, it will be enforced to the maximum lawful extent or severed, and the remainder will continue. A delay in enforcing a right is not a waiver. You may not transfer these Terms without our consent; we may transfer them as part of a genuine reorganisation or business transfer, with notice where required. These Terms and incorporated transaction-specific terms form the agreement between you and us concerning the Services.

24. Contact us

Email: coloursbyk@gmail.com / info@coloursbyk.com Contact Number: +233 54323 2659 Address: Airport Residential CBK Beauty / COLOURSBYK

When contacting us about a transaction, include the relevant booking, order, payment, or support reference, but never send a password, PIN, one-time code, full card number, or card security code.